RMA Steps
Test
1. Complete the form found below.
2. If your RMA request looks like it could result in a successful repair, you will receive an invoice via email to pay for the RMA diagnostic fee of $150.
3. If your RMA request is accepted, you will ship your product. Clearly label the package with your RMA Order Number found in the confirmation email, to:
RMA <Order #>ModalAI, Inc.
10855 Sorrento Valley Rd.Suite 2
San Diego, CA 92121
Repair
4. The RMA diagnostics may result in an additional fee for repair. A custom invoice will be provided if a repair is needed with the cost of parts and labor. Please see our Terms and Conditions at https://modalai.com/terms.
Return
5. Once the diagnosis is complete, and optionally the repair, we will ship the product back. The cost of shipping will be included in the invoice for repair.